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16 Apr 2018

Graduate Contact Centre IT Support Engineer at Invent Alliance Limited

Graduate Contact Centre IT Support Engineer at Invent Alliance Limited

Job Title

Contact Centre IT Support Engineer

About the Company

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the position above:

Location

Lagos

Job Description

Do you want to be a part of a collaborative team for a growing Contact Centre company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support.

Responsibilities

  • Provide First level support to our Contact Centre employees for all IT-related concerns and technologies such as: Windows desktops and Windows Server, Exchange Server, Skype for Business, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, Cisco networking, Google G Suite, Cisco VPN, and our own proprietary software
  • Maintain, analyze, and troubleshoot hardware, software, and computer peripherals
  • Ensure Call Center personnel are able to utilize their hardware and software; Cisco phones both hardphones and softphones, Cisco Finesse, Calabrio Call Recording, and Headsets.
  • Utilize Microsoft SCCM to image PCs and deploy software
  • Support conference room equipment and prepare rooms for vendors.
  • Deploy, configure, and maintain loaner equipment.
  • Above average communication skills and the ability to effectively communicate via phone, email, instant message and in person.
  • Troubleshoot and support our Ethernet networks (LAN/WAN) and VPN connectivity
  • Help seek out and implement ways to make all system and process more efficient
  • Above support may be for employees on-prem and/or remote workers
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Qualification

  • B.Tech or B.Sc degree in Computer Science, Computer Engineering, IT or related fields
  • 1-2 years of current IT support experience in a Call Centre
  • Previous on-site experience with direct end-user interaction
  • A high degree of technical aptitude and troubleshooting skills
  • Solid understanding of Microsoft technologies – Active Directory experience, including user/computer, user profile, and Group Policy Object management
  • A strong sense of customer service, attention to detail, and desire for organization
  • Ability to multitask and work in a team setting
  • Experience in a helpdesk or other service-oriented IT role is a large plus
  • Scripting/automation experience with Powershell, VBScript, PHP, or Bash, a huge plus
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Other traits we look for:

  • Excellent interpersonal and team building skills – willingness to work as part of a large group
  • An easy-going attitude and strong sense of humor
  • A positive, people-oriented and energetic attitude
  • An analytical, creative, and innovative approach to solving problems
  • An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it
  • Lekki-Ajah residence is required

Application Closing Date

30th April, 2018.

Method of Application

Interested and qualified candidates should send their CV’s and Applications to: admin@inventallianceco.com using the “Job Title” as the e-mail subject.

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Note: Only shortlisted candidates will be contacted

 

For More Job Vacancies, Check “Latest Graduate Jobs In Nigeria”.


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